I checked the tracking number with FedEx & called to tell them not to even attempt to deliver it to my address as I was declining the package as told by the Straight Talk representative. I was told to decline the phone when it was delivered & I wouldn't be charged at all. Here I am now with a charge on my checking account on Februthat was assured would not happen. You can't get anyone in customer service to help at all and none of them understand English, and seem to read a script over and over, hours and hours are wasted on the phone trying to get anything fixed - and the end result is, nothing gets done. Having the phone shut off while using it is a major inconvenience when it does regularly and not just once in a while. I have had to send new phone numbers to everyone which drives them nuts that it keeps getting changed. Also when you are trying to either call out or send a text, if a phone call or text comes in, the phone will freeze up not allowing either to happen till it clears between the two things happening. If you don't get auto-refill, Straight Talk will and does send numerous text messages daily asking you to pay that way. Text messages don't show who are sending them to you until you open and read them, and the internet is very limited. Getting a new phone will screw up your account bigtime with Straight Talk, make you lose your number, and auto-refill will allow Straight Talk to rip you off fast! Don't do it! It takes hours to get anyone on the phone for technical help, and you really wish you hadn't bothered to begin with once you go through this.Īnother minor problem with this service is the phone will and does shut off at any given time without warning. I hope no one makes this mistake that I did. Their service may be cheap, but its a hassle with people who can't comprehend English, and charging taxes on auto refill versus just buying the card at Walmart adds up in time. As I stated in the beginning, if you even buy a card and load it one minute late, you will lose your service. Straight talk does not have rollover minutes, and if you load a card before the 30 days is over, your time starts right then and not at the end of the 30 days of the previous payment. I called my bank and explained that they are taking two payments instead of one and they are investigating into fraud with them. I was told that they wouldn't, and yet here I am less than a week later with $49 and change being deducted yet again. I explained that my auto refill had just been paid and that they shouldn't have to take another payment. After that round of over a dozen times of the same words, I did get someone who spoke and understood it a little better or so I thought at the time. Then they would ask you the same thing again and keep repeating it back to you-along with saying "I understand, take your time, and let me navigate my system to check on that for you." Speaking English is different from understanding it, and I honestly believe that they read from a script they have infront of them and that certain words you say prompts them into what to say. They kept repeating the same things over and over, and saying: take your time, we understand, let me navigate my system. They wanted to charge me yet again, after I now had a different number too, and spent almost four hours on the phone going from one person to another to find anyone who could understand English. My auto-refill had just been paid also four days prior to this. To get my old number back, I had to wait on yet another sim card to be mailed to me along with no service till then. Upon receiving the sim card, I called and spent almost two hours on the phone to learn that I now have a different number than the one I've had forever. I finally upgraded my phone to a better one, and when I did, I had to wait on a sim card to come in the mail which my old one didn't have. After learning that, I was mad but accepted that amount up until this past week. I learned that auto refill charges taxes and not a flat $45 fee. The first time a charge showed up in my bank account, it was for $49 and change. Three months ago, I chose to do the auto refill which has been a mistake from the get go.
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